Terms and Conditions

Please read the terms and conditions once you’ve decided on a program because your reservation is subject to them. Payment for any TAP TRAVEL PERÚ program or tour constitutes consent to all provisions of the Booking Terms & Conditions set forth herein, and is binding on all trips.

General

• The itinerary is subject to alter based on weather and river conditions, as well as the group’s preferences.
• TAP TRAVEL PERU is not liable for any loss or damage to the client’s personal possessions, or any repercussions resulting from such loss or damage.
• We cannot be held liable for any illness or injury that may occur. If you become sick or have an accident, the customer is responsible for all expenses.
• The customer is responsible for the equipment provided to him, and any damage or loss must be paid for when the equipment is returned to Puno.
• The customer certifies that he is in good physical and mental health. If this is not the case, TAP TRAVEL PERU will not be held liable.
• Please keep in mind that you are making a reservation for a rainforest trip. Please keep in mind that we cannot provide the same level of comfort as a city hotel (internet, hot water, electricity).

Procedures for Reservations (Deposit)

Please get in touch with us before making any payments! At the time of booking, a 50% payment per person for the selected package is required. If the client cancels, the deposit is non-refundable. By doing so, you are entering into an agreement with TAP TRAVEL PERU. The booking is then accepted and confirmed. Travel arrangements are not confirmed until TAP TRAVEL PERU confirms them in writing.

The 50% deposit can be made using WESTERN UNION, PAYPAL, or online payments. The transfer must be done in the name of TAP TRAVEL PERU employees.

TAP TRAVEL PERU DOES NOT PAY FOR ANY BANK TAXES OR TRANSFER FEES; however, the client is responsible for all transfer fees.

Final Payment

• The pricing of the program is in US dollars. You must pay the remaining balance in our office at least 24 hours prior to your tour. At the moment, we take cash (Peruvian soles or US dollars) and Visa (they charge you 8 percent commission).
• The program price per participant is fixed at the time of booking confirmation and will not change.

Cancellation on your part

The client must notify TAP TRAVEL PERU in writing if he or she wishes to cancel. The deposit is non-refundable. Please explain why you’re canceling, as your insurance policy may provide coverage.

If the cancellation notice is received more than 15 days prior to departure, the client will forfeit the 50% payment. Only if 100% of the tour fee is paid in advance will 50% of the tour price be reimbursed 15 to 7 days prior to departure. No money will be refunded less than 48 hours before departure, even if only a portion of the tour is cancelled.

Cancellation / Modifications by Us

Technical issues, weather conditions, strikes, riots, and government actions are all examples of circumstances beyond our control.

In such situations, TAP TRAVEL PERU will offer alternatives to running the program, such as equivalent travel arrangements, but will not issue a refund. We have the right to make changes to the scheduled itinerary if necessary. We will make every attempt to present you with the program arrangements that you have requested, but adjustments may occur.

If they are important, we will notify you as soon as possible before your departure date. We will once again provide comparable alternatives. Any additional costs incurred will be the responsibility of the client. Please keep in mind that TAP TRAVEL PERU will not be responsible for any additional charges incurred by the customer in preparation for the tour, such as foreign tickets and taxes, visa costs, and vaccines, among other things.

Cancellations due to TAP TRAVEL PERU: your payment will be refunded in full.

Acceptance of Risk

Some of the itineraries offered by TAP TRAVEL PERU are meant to expose participants to the genuine character of the environment they are visiting. As a result, they carry a level of personal risk that could lead to physical or emotional harm, paralysis, death, or damage to the client, his or her property, or third parties. Because such dangers cannot be eliminated without harming the activity’s important aspects, the client accepts them as part of the tour.

The client acknowledges that he or she is aware of his or her physical and mental state, and that in light of this, he or she chooses to take the risks listed above. The client absolves TAP TRAVEL PERU of any liability in the event of an accident or harm.

Authority on Tour

On all matters likely to jeopardize the tour group’s safety and well-being, the company’s guide or representative’s decision will be final. At all times, you must adhere to the guide’s recommendations.

The client must follow all Peruvian laws and drug restrictions at all times. If the client fails to comply with the foregoing, or if the client interferes with the group’s well-being, the guide or company representative has the authority to compel the client to leave the trip without a refund.

Documents for Travel

A valid passport must be carried by the customer. The original or at least a copy of the document must be carried on the tour.

Travel Insurance

We strongly urge you to purchase travel insurance that includes coverage for accidents, medical expenditures, and emergency repatriation, as well as rescue and air ambulance. It’s also a good idea to have it cover cancellations and luggage loss.

Services provided by other parties

Part of the services included in a program are operated directly by TAP TRAVEL PERU, but the company also makes arrangements with airlines, hotels, and other third parties to supply you with the travel services you purchase. We do everything we can to ensure that service providers adhere to our high standards. These parties, on the other hand, are independent vendors over whom we do not have complete authority.

As a result, TAP TRAVEL PERU cannot be held liable for any losses, damages, difficulties, or delays.

Claims and Complaints

If a customer has a problem about the company, the customer must notify the guide while on the trip so that the guide can try to resolve the issue. Any other complaints must be sent in writing to the company within seven days after the tour’s conclusion.

All claims or disputes must be brought solely in Puno, Peru, whose courts will have exclusive jurisdiction over them under Peruvian law.

Damage claims against TAP TRAVEL PERU are limited to the cost of the item in question. Any and all liability is restricted to the entire cost of the tour. In all situations, the firm expressly disclaims any and all liability for indirect, incidental, or consequential loss or expenditure, including profit loss.

Thank you for putting your faith in us, and have a safe and enjoyable journey!